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My products should have been shipped via Fedex express on 10/30, but delayed to 11/4.

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Any advice would be greatly appreciated. My products should have been shipped via Fedex express on 10/30, but delayed to 11/4. I can’t seem to get a tracking number from my supplier. I was advised that because I used trade assurance, “Alibaba has to clear custom with formal situation.”

Questions:
1. Should I have to wait for Alibaba to clear custom before getting a tracking number?
2. If question 1 is yes, can you say how long does it normally take for Alibaba to release the goods?

I can’t seem to get a definitive date from my supplier.

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Trade assurance doesn’t clear customs. Trade assurance is just a payment platform to safeguard your interest in the event the supplier did not fulfill your order.

Your supplier should be supplying tracking number once your order had been placed with the forwarder and a delivery date has been set upon reaching the forwarder warehouse.

As for customs, there isn’t customs if you are sending by Fedex and even there is, FedEx will take care of it and work with your forwarder and you, not alibaba. Try talk to your supplier. There must be some misunderstanding or communication problem.

In the event if your supplier cannot fulfill it, you can seek refund on alibaba on the initial payment. If you paid 100% deposit, you can get all those back, but this should be the last resort.

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