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No reply from seller-performance@amazon.co.uk

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Hi lovely sellers.

I’m dying for help. Our account has been temporarily suspended for below reasons. It took me couple hours to find out what we did wrong and resolve it.

But no one from amazon looked in to my appeal which has been send 10days ago. I don’t know where to and ask for help.

I have sent couple emails to seller-performance@amazon.co.uk asking to take a action on my appeal but that email address is dear.

Can someone recommend any other way getting in touch with amazon ?

Hello,

We recently contacted you about receiving reports that you have listed items on Amazon.co.uk that infringe intellectual property rights. Details of these reports can be seen on the Performance Notifications page in Seller Central. As a result, you currently may not sell on Amazon. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.

To sell on Amazon.co.uk again, please send us a plan that explains how you will address this problem. For help creating your plan, search for “Appeal the Removal of Selling Privileges” in Seller Central Help. When you are ready to send us your plan, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html).

Once we receive your plan, we will review it and decide whether you may sell on Amazon.co.uk again. If you do not send an acceptable plan within 17 days, we may cancel your offers, and any funds in your account may be held. This usually takes about 90 days, but funds may be held longer.

For more information, search for “Intellectual Property Violations” in Seller Central Help.

We look forward to hearing from you.

Regards,

Seller Performance Team
Amazon.co.uk
http://www.amazon.co.uk

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Its seller performance who need to read the action plan and decide. You can contact seller support to pass a message on, you can get managing director team involved, its still seller performance you need to decide.

A few sellers in the past few days have reported delays of a week or more. As in no response for a week, hence the more bit.

And a common response from seller performance is to ask for an action plan.
Hopefully a better one but that is very much down to the seller.

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Person who filed a claim contacted us after couple of days, I have resolved listing issue with him.

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