We use both FBA and FBM here. It is painfully obvious that all someone has to do is say “not as described” for an FBA order to get refunded and shipped back at our costs without any real justification. We, as seller’s have zero control over this and we just have to accept it as the cost of doing business.
My question is in regards to our FBM orders. We recently had one return request “not as described on website.” We created this listing and the boss is very strict in that we must be 100% accurate in our descriptions of what we sell. Do we have to refund and pay return shipping for FBM orders with unsubstantiated “not as described” claims? Heck, if they show us we made a mistake we would be beside ourselves thanking them.
If the item is filled by FBA then you are not charged for anything. They refund the purchase and give the customer 45 days to return the item. If the item is not returned in 45 days, then they reverse the charges and you get full payment. Of course you will have to monitor this and may have to remind them.
Really depends on what you’re selling. I sell mostly media items and find I have a much higher “not as described” rate of returns on video games and cd’s than I do on books. 99% work fine when I test them again upon return. Some do take advantage of the free rental service that Amazon offers. For now that cost of doing business is worth it in the long run for me.
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