Questions about product reviews. For months I’ve been using Scott’s recommended review process (I’m using Feedback Five) to first solicit seller reviews, to screen out any negative product feedback. Then I manually send an email soliciting product reviews for the positive feedback customers. I was getting tons of product reviews in my seller feedback, but when I sent them an email, again following Scotts recommended script, I was getting very few of those customers to go an leave product reviews.
As a test I thought I would solicit directly for product reviews (taking a chance but given my confidence in the quality of my products I thought it would be fine). But now I’m getting even fewer product reviews than before.
I feel that script is good, but don’t understand why customers will leave tons of products in seller review, but not when directly solicited. Any ideas?
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