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shipping weight

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Hi I was shipping my product I went ahead and put 10lbs but when it printed the ups label it put 30lbs on order # 116-0061553-8565045

I want to know what weight I was billed for at $ 28.68

If someone can please contact me

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UPS does not bill or quote shipping cost on physical weight anymore (believe this changed early in 2015). The rate is based on Dimensional Weight; taking account the size of the package into account.

You can learn more from the following links:
Learn About Dimensional Weight
UPS: How to Determine Billable Weight

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What was the size of the box?
UPS will always charge for “Dimensional Weight”
When you ship very light items that take up a lot of room you end up paying for the size of the item instead of the items weight.

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