I have a question,hope someone here can help me here,thanks.One of my customer want to return a products,as he said the product is defective,I agreed and sent him a pre-paid return label,asked customer to send this product back for a full refund. However,few days later,buyer opened an a to z claim,said ” item not as describe ” and want return for a refund.

I sent a message to buyer asking why opened this a to z claim as I authorized his return request,buyer said I did not offer him a pre-paid return label,then I told him a return label was sent to his message few days ago,buyer checked his mailbox and finally find it,buyer apoligied then withdraw this A to Z claim,told me he will return this products this weekend by using the return label he just find in his mail box.

My questions is ,will this ODR hit my metric ? Even this A to Z claim was withdrawn ? Because I checked this forum and some seller said if you refund a buyer’s money back,even a withdrwan a to z claim will hit your ODR,is this true ? I have not refunded this buyer’ money back yet,but I will,because buyer said he will return the products this weekend,after I received,I will refund all his money back.Please give me some advise,Thank you.