Open a case. If you shipped with an Amazon partnered carrier you will probably be reimbursed but, unlike warehouse damage, you have to ask for reimbursement.

Yes, you will most likely get reimbursed, but do NOT request for the item to be returned, or you definitely will not get reimbursed.

You should open a case and ask for there to be an investigation but chances are they were damaged during shipping and you will not be reimbursed.